Refund Policy

We will accept returns for any reason, and issue a refund or store credit. Anything that has been purchased online can be returned to our warehouse. Within 14 days, orders may be returned and we will issue a refund. To send the item back please email us on sales@hibacci.co.za and/or whatsapp us on +27 65 968 3279 with your order number to receive further instructions.

• All products must be returned within 14 days of receipt.
• All products must be unworn and unwashed.
• All products must have all original Hibacci tags still attached.
• For hygiene reasons, underwear briefs, bodies, swimwear, facemasks and pierced jewellery cannot be returned or exchanged unless faulty.
• Shipping back to our warehouse is at the customers’ own cost.
• Save your tracking code link as proof of shipping

If you do not like your new purchase, you may return the item(s) for a full refund of the purchased price, by our warehouse. We only accept undamaged, unaltered, unsoiled, unused, unworn, and unwashed products (other than to try the product(s) on and in the same state that it was sold to you). For hygiene reasons, underwear briefs, bodies, swimwear, facemasks and pierced jewellery cannot be returned or exchanged unless faulty. Please note that where possible, any labels or tags must remain intact and attached. The product(s) should be returned in or with its original packaging.